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EU Alumni: Ana Cerpa Douglas
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EU Alumni: Ana Cerpa Douglas

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EU Alumni: Ana Cerpa Douglas
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Relationship Assistant at Santander
MBA Global Banking and Finance, 2014


What does a relationship assistant do?

I’m the banker’s local support for customer service. I do everything from opening accounts to quoting, receiving and executing trade operations from and for private banking clients.

Why did you decide to study your MBA at EU?

I did my research and decided on EU since it had many specific specialization programs and the study plan interested me very much. The web page was extremely helpful and I found all the information I needed regarding Faculty and classes. Additionally, I wanted a credited and recognized school with a strong presence in Europe – EU met all this criteria.

What do you value most about your EU experience?

The faculty. They all have great international experience and are able to transmit that to the students.

What’s it like working for one for the most successful banks in the world?

I’m very proud of working for Santander and it’s a great place to work. It has given me so many opportunities in all of its banking divisions throughout the 12 years I have worked for them. The bonus is that I have made some of my best friends there and have met, worked and learned from top business executives.

You worked for HSBC before returning to work for Santander the second time – what brought you back?

I had experience in a project they where starting and they asked me if I was interested in being part of it, which was an opportunity I did not want to miss out on. We were equally interested in the project’s success.

How far do you think you could go in the company? What’s your goal?

My passion is Corporate and Investment Banking, specifically trade, export and supply chain finance. I would love to be able to return to that division some day and continue my career path there.

What would you say has been the most difficult stage of your career?

The most difficult thing I have faced is having to transition from Business and Corporate Banking into Private Banking. After 10 years of working with corporate clients it was very difficult to adjust to private clients.

What advice would you give to anyone wishing to follow your career footpath?

Find a leader that is willing to share and teach you their knowledge and experience and of course, building a team and networking are essential.

What was the best advice you ever received?

It is so simple, but has been so valuable and has helped so much when working with clients. If you don’t have a good memory, write everything down, repeat it and make sure you have the right information so you can meet and exceed the client’s needs and expectations.